Disaster Recovery

IT Disasters - Are you prepared?

Preparation is key for dealing with emergencies caused by a system failure or natural disaster, such as power failure, fire, flood, or malware infection. Disaster recovery plans must accommodate loss of the following:

  • Power and other utility services
  • Internet Service Provider connectivity
  • Server room temperature and humidity controls
  • Network hardware
  • Server software
  • Critical business data

Backups and Business Continuity

Redundant backups are the first essential component of a good backup plan. Terminal has partnered with Datto to provide backups that are stored both on a device in the local network and in the cloud.

Data can be quickly restored from local backups. In a more serious crisis where the local network will be unavailable for an extended time, backed up servers and data can be run from the cloud.

The ability to restore services quickly by running them directly from their backup location in the cloud improves business continuity. Web servers, databases, email, and other applications can be brought online while the local network is fixed.

Disaster Recovery Plans

Restoring from backups is only the first step in Terminal’s disaster recovery plan.

After an emergency, Terminal’s engineers will work to restore main systems as quickly as possible.

  • For Internet service loss, we start with a call to the Internet Service Provider to ask about area outages. If the problem is local, network devices will be troubleshooted.
  • If hardware fails, we can fix new equipment at our own authorized warranty repair center for new equipment, or replace old equipment at preferred partner pricing.
  • In the case of data loss due to malware, we will clean up the infected systems along with restoring data.
  • For other issues like power and environmental controls, we will collaborate on a plan to fix the issue, and will follow up until resolution is complete.