End User Support

End User Support

Terminal, a Microsoft Certified Gold Partner, provides end user help desk support for businesses.

If your staff has any problems or questions about their business desktops, laptops, and other devices, Terminal will open a ticket and resolve the issue.

Customers of our flat-rate managed services plan are not charged extra for help desk support services, and are not nicked-and-dimed for individual incidents.

Network Access

If a computer cannot connect to the network or network devices, our technicians will check for incorrect server configuration and permissions.

User Account Management

Account management tasks include resetting passwords, adding and removing users, and account troubleshooting.

Printing

The certified technicians at Terminal can reinstall print drivers and printing management software to troubleshoot printer issues.

Terminal is also an authorized warranty repair center for HP and Brother printers.

Hardware: Desktops, Laptops, Smartphones

Reinstalling drivers can solve some hardware issues.

If computers cannot be troubleshooted remotely, the problem could be a hardware error. When necessary, a technician will travel on-site at no additional cost to work on the problem. Terminal can repair equipment when it makes sense financially, and offers preferred partner pricing on new equipment.

Business Applications

Our staff can install and support a wide range of business software, from Internet browsers to Quickbooks and other industry specific applications.

Browser add-ons and toolbars that cause crashes or open security holes can be disabled by Terminal staff.

Other common software problems that Terminal can solve include antivirus programs blocking software installation and corrupt profiles or configuration in programs.